While a friend was visiting from out of state, the transmission on his van began leaking. Since there was no loss of functionality, he drove the van to a new car dealership for inspection. The service consultant explained an internal seal had broken and the metal around the seal was damaged, which required replacement of an expensive part. The original repair estimate of $700 was now $2,100! Not only did the repair estimate triple, the service consultant said the part had to be shipped in and the job could not be completed for three days! Questioned about their diagnosis, it became apparent the dealership had not disassembled the transmission and could not have known that the internal seal was broken and that the part was damaged! Some might call this scenario extortion but, at best, it is lying and is not acceptable!
Spending a few minutes on the phone with the owner of a reputable transmission service, my friend was given a worst-case repair estimate of $1,100 (including a free tow to their location). Transmission service employees worked over night and into the weekend to complete the repair job, installed several parts at no charge and enabled my friend to return to his home in time for the first school day for his children! Amazingly, the owner told my friend that he could call with his credit card number when he returned home!
What a contrast: Unethical business practices versus the highest standards of integrity! The owner of the transmission service and his employee (Colorado Transmission Service in Colorado Springs) demonstrated their servant hearts and Christian values by putting my friend's needs before their own! These are ethics for success!
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